Collection Calls, Service Updates, and Shut-Off Notification Compliance
Outbound IVR solutions offer businesses and municipalities a unique way to reduce CSR time and labor costs while providing tracking and reporting for notification compliance. The Best Practice Systems (BPS) Outbound IVR solution can be configured to automatically place soft collection calls to customers who become delinquent on a bill. Customers receiving collection calls may be re-directed to the IVR payment solution or a CSR to make a payment. All actions are then clearly tracked to provide your staff with a complete view of customer activity.